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What frontline teams teach us about resilient care

Practical lessons from health workers maintaining essential care during prolonged disruption.

Dr Sarah Bennett Affiliations & notes a HSRC Research Programme Omar Al-Khatib Affiliations & notes b Frontline Learning Network
Affiliations & notes
  • a HSRC Research Programme
  • b Frontline Learning Network
Publication date: 7 October 2026 Middle East
Full Text
Corresponding author
Dr Sarah Bennett

Resilience becomes visible in the everyday decisions that keep patients connected to care.

Local knowledge is operational evidence

Frontline teams understand how transport, trust, staffing, and medicine availability interact in real time.

Continuity depends on relationships as much as it depends on infrastructure.

Three useful practices

  • Review referral bottlenecks every week.
  • Share stock information across facilities.
  • Include community feedback in planning.

About the authors

Dr Sarah Bennett*

HSRC Research Programme
Lead author

A health-systems researcher focused on continuity of care and locally led response.

Omar Al-Khatib

Frontline Learning Network
Co-author

A field researcher documenting practical lessons from crisis-affected health services.